Tell us what's going on
Written for Calgary homeowners · Last reviewed August 17, 2026
If water is running right now, stop reading and do this first
Shut off the water. In most Calgary homes the main shut-off is in the basement near the water heater, on the wall facing the street — turn it clockwise until it stops. Then kill power to any wet area at the breaker panel, and only then call. Every minute of running water is money.
Three ways to reach us
Pick whichever matches how urgent this is. There's no wrong one, but the phone is genuinely faster when something is actively going wrong.
Phone — anything urgent
The fastest route for anything urgent. Nights and weekends are covered by [CONFIRM AFTER-HOURS COVERAGE] — worth asking us directly rather than assuming. If it's the middle of a cold snap and half the city is calling, we'll tell you honestly where you sit in the queue rather than promising a time we can't hit.
Email — planning and pricing
Best for quotes on work you're planning, questions about permits, or sending photos of something you'd like a read on before booking anything.
The form below — free quote
Give us enough detail to be useful and you'll get a real answer back, not a "someone will be in touch." Same day during business hours.
Before you contact us, this might save you the call
We'd rather you didn't pay us for something you don't need. A few of the most common reasons people call, and where to check first:
| What's happening | Check this first |
|---|---|
| No hot water | Breaker (electric) or pilot and gas valve position (gas). The five-minute checklist is here — it genuinely does solve a fair number of these. |
| Water bill jumped and you can't see why | A silent toilet flapper leak is the most common cause and costs nothing to test. Dye test method here. |
| One slow drain | Hot water and a plunger before anything else. Skip the chemical drain cleaner — here's why. |
| Pressure has dropped off | Whole house or one tap? One tap is usually a scaled aerator or cartridge, which is a hardware-store fix. The diagnostic split is here. |
| Not sure if it's an emergency | The triage table — it'll tell you plainly whether this is a call-now or a Tuesday-morning problem, so you're not paying after-hours rates unnecessarily. |
Request a free quote
The more specific you are, the more useful our answer is. If you're not sure about something, leave it blank — we'll ask.
[FORM BACKEND NOT YET CONNECTED] — this form currently opens your own email program with the details filled in, which works but isn't ideal. Before launch it needs a real form handler so submissions arrive reliably and nothing gets lost. Until then, emailing info@calgaryplumbingquotes.ca or calling directly is the reliable route.
Where to find us
| Business | [BUSINESS NAME], operating as Calgary Plumbing Quotes |
| Address | [STREET ADDRESS], Calgary, AB [POSTAL CODE] |
| Phone | (403) 555-0100 |
| info@calgaryplumbingquotes.ca | |
| Hours | Scheduled work during business hours; after-hours cover [CONFIRM AFTER-HOURS COVERAGE] |
| Service area | Calgary and immediately surrounding communities |
| Licensing | [LICENCE / WCB / INSURANCE INFO] |
More on who we are, what we're certified for, and how these guides are researched.
Numbers that aren't ours
Sometimes we're the wrong call. Worth having these somewhere you can find them.
- 311 — The City of Calgary. Sewer backups where you suspect City infrastructure, a frozen or leaking service line, a damaged curb stop, or a water main issue on your street. Here's how to tell whether it's a 311 call or a plumber call.
- Your gas utility's emergency line — if you smell gas. Leave the building first and call from outside. Do not troubleshoot it, and don't call us first.
- 911 — if there's any risk to a person, or water is anywhere near live electrical you can't isolate safely.
- Your insurer — before you clean up after water damage, not after. Photograph everything first. More on that here.
Still not sure whether to call?
Call and describe it. If it can wait, we'll say so and tell you roughly what it'll cost when you're ready — and if it's a job you can do yourself, we'll say that too. The conversation is free and nothing is booked at the end of it unless you want it to be.
Questions Calgary homeowners actually ask
What should I have ready when I call?
Not much, and don't worry if you don't have it. What speeds things up most: what's happening and when it started, whether water is actively running right now, roughly when your house was built, and whether you've found your main shut-off valve. That last one matters more than everything else combined.
If you can safely take a photo of the thing that's wrong — the puddle, the pipe, the label on the water heater — send it. A picture of a water heater's data plate tells us more in two seconds than five minutes of description, and it means we bring the right part instead of coming back a second time.
Will you tell me if I don't actually need a plumber?
Yes, and it happens fairly often. A running toilet, a dripping tap, a slow bathroom sink — plenty of those are a twenty-minute job with parts from any hardware store, and we'd rather point you at that than charge you for it.
We're not being noble about it. Someone who got a free honest answer in March is who calls us in January when the main line lets go, and that's the job that matters.
Is there any charge for a quote?
For work we can scope by looking at it — a new hot water tank, a backwater valve, a basement bathroom — no. We come out, look at what's actually there, give you a written price, and you take it or leave it.
Diagnosis is different and we'll always tell you the number before we drive over. If nobody knows why your drain keeps backing up, finding out is real work with real equipment. What we won't do is advertise a "free estimate" and then produce a service call charge once we're in your driveway. Ask us on the phone what you owe if you decide not to proceed — you'll get a straight number.
How quickly will you get back to me if I use the form?
Same day during business hours, usually much faster. But be realistic with yourself about which channel to use: if water is actively running right now, don't fill in a form. Phone. Every minute of water on a floor is money, and a form sitting in an inbox helps nobody.
The form is the right tool for planning work, pricing questions, and anything that can wait until tomorrow. During a deep cold snap when half the city's pipes are letting go, phone response will be slower than usual too — that's true of every plumber in Calgary in January, and anyone telling you otherwise is guessing.
Do you come out to Airdrie, Cochrane or Okotoks?
Ask us — it depends on the job and the day. We service Calgary and the immediately surrounding area, and we'd rather answer honestly on the phone than list every town within an hour's drive to look bigger than we are.
One thing worth knowing if you're outside city limits: Airdrie, Cochrane, Okotoks and Chestermere are separate municipalities with their own permit processes. City of Calgary rules and fees don't apply there. If your job needs a permit, we'll confirm that town's actual requirements before quoting rather than assuming they match Calgary's.